About Us AV-ADDICTS are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
AV ADDICTS
11 Orchard Road,
Erdington,
Birmingham,
West Midlands
B24 9JL
Phone: 0121 386 5500
Fax:
Email: customer.support@av-addicts.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard..You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We offer a free of charge delivery service to all UK mainland destinations (Mon - Fri 9am - 5pm). However, if there is no one at the delivery address to receive the goods on the specified delivery date there will be an additional charge to cover re-delivery. We can arrange to deliver your goods outside these times which will be charged, for more information on this please contact us.
PLEASE NOTE WE ONLY DELIVERY TO CARD HOLDERS ADDRESS ONLY.
We will try to deliver your goods within the times stated but goods are subject to availability. Delay in delivery of goods is sometimes outside of our control. Any dates we specified for the delivery of the goods are only approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for the delivery of the goods.
Our courier is not insured to enter your premises and will therefore require your help in handling any large item Our Couriers will only deliver goods to ground floor.

Delivery Schedule We offer a inclusive charge delivery service to all UK mainland destinations (Mon - Fri 9am - 5pm). However, if there is no one at the delivery address to receive the goods on the specified delivery date there will be an additional charge to cover re-delivery. We can arrange to deliver your goods outside these times which will be charged, for more information on this please contact us.
PLEASE NOTE WE ONLY DELIVERY TO CARD HOLDERS ADDRESS ONLY AT LEAST 1 PROOF OF PHOTO ID MUST BE PRESTENTED TO DELIVERY DRIVER.
We will try to deliver your goods within the times stated but goods are subject to availability. Delay in delivery of goods is sometimes outside of our control. Any dates we specified for the delivery of the goods are only approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for the delivery of the goods.
Our courier is not insured to enter your premises and will therefore require your help in handling any large item Our Couriers will only deliver goods to ground floor.

Back Orders Stock Availability:

All orders are subject to availability and we can only guarantee availability whilst stocks last.
If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to wait until the stock is available, replace it with an alternative or cancel your order.


No items will be placed on back order unless agreed first.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with manufacturers 12 month warranty.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 386 5500 write to us at AV ADDICTS 11 Orchard Road, Erdington, Birmingham, West Midlands, B24 9JL

Privacy Policy AV ADDICTS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Products MUST be inspected upon delivery and refused if any damage is found. No claims for visible damage will be accepted after item has been signed for.
It is your responsibility to ensure that you have signed for the correct number of goods delivered
Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.
In most cases any damage issues will be resolved by our Customer Services team at the point of delivery.
Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them because they are incorrect or different to that which was ordered. Your statutory rights are not affected.

All items have delivery included once the product is returned delivery price shall be deducted.

Free gifts:
Free gifts are subject to availability, No substitutes on free gift or reduction. Free gifts are available to domesitic cusomers only.
Faulty Items:

All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product
With the first 28 days we will arrange a swap out . We will email you the fault form which must be filled out and sent back to us. We will then arrange to up lift the product and replace with the new item.
After 28 days please contact the manufacturer. If the product is un able to be fixed they will issue you with a letter of credit. This must be returned to us in order to replace the item.
In the case that the manufacturers advise that the product should be returned to AV Addicts the carriage and insurance is the responsibility of the customer. Once accepted and signed for the goods then become the responsibility of AV addicts
All customers must be in possession of their invoice with out fail.
Customers must ensure that they are able to receive digital prior to purchasing a digital item.
All items must be returned in orignal packaging. Goods will not be couriered by AV Addicts if you do have the orginal packaging. This applies to all orders without exception.

Extended Warranty

Please be advised that if you purchase equipment from us your name and address will be supplied to the Domestic & General Group of Companies for use by us and Domestic & General for repair protection plan administration and other marketing purposes.
If you do not wish your information to be used, please write to: the Data Protection Officer at: Domestic & General, Freepost CV2560. Bedworth. Warwickshire. CV12 8BR